FAQs

  • Hilltop OT is located on an 11-acre property on the south-facing side of GreenBluff. It is approximately 15 minutes northeast of the “Y” and 15 min north of Millwood. Nature plays an important role in my approach.

  • At this time, I am unable to accept insurance as an in-network provider. Insurance attempts to dictate what kind of care I should provide and for how long rather than being client-centered care for what you or your family needs. My approach is to implement a home program to more quickly reach milestones.

  • If your insurance allows for out-of-network providers, we will provide you with an invoice (SuperBill) monthly that you may submit to insurance for reimbursement.

  • A physician’s referral is not required by Hilltop OT to receive an OT evaluation. Pending the results of the evaluation, a referral to another clinician may be appropriate. If you plan to submit your invoice (SuperBill) for out-of-network coverage, check with your insurance to learn if a physician referral and/or certain diagnosis codes are needed for reimbursement.

    • Evaluations include intake documentation along with a 60-minute evaluation to compile a comprehensive multi-page report. Treatment planning, billing, and documentation are completed outside of this time block.

    • The report will include assessment findings, resources, a home program, and therapeutic recommendations if OT intervention is indicated.

    • Pediatric Evaluations may be completed in-person or via telehealth. Adult Evaluations are completed via telehealth.

    • Evaluation pricing is $289.

  • Treatments are 40 min long with all time provided for face-to-face interaction and are $165 per treatment session. Treatment planning, documentation, and billing occur outside of this time.

  • Major credit cards are accepted. Payment is due upon booking to hold your appointment.

  • Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059

  • Prior to being scheduled, all clients are sent electronic registration & intake forms through the communication portal. Self-registration is the fastest & most comprehensive way to reach us.

    • Schedule your appointments

    • Have secure messaging with your practitioner

    • Pay your bill including keeping a credit card or FSA card on file

    • Review policies.

    • Complete intakes.

    • Review patient medical records.

    • In some cases, see virtual copies of your take home assignments.

    Registration does not add you to an email list and we never share information

  • For the adult guardian of a 12-18 year old adolescent minor, we are legally required to create separate access for the adolescent minor to access their health information. Hence, please create your own personal guardian account at the link below. Then, have your adolescent minor do the same process to create an additional account for themselves. This means that for adolescents an account with their own name, date of birth, email address and phone number & login is submitted. Once you let us know in a message in the portal that you are the guardian, we will then manually link you as the guardian to the adolescent account. It legally required for the adolescent minor to have their own access. Once this is completed, the guardian will be able to login, click on your own name in the menu, and then toggle to your adolescent’s name to help with forms, messaging, scheduling and payments. The adolescent minor will have their own login and messaging thread with the providers. Both the adult guardian and the adolescent minor will receive appointment reminders. The messaging thread of each person is not visible to the other and we generally will post important information from sessions if needed in both threads to help keep everyone communicating fluidly.

    For the adult guardian of an 11 & Under child minor, accounts can be created in the minor’s name.

    If you have any questions about this, please feel free to set-up your ‘head of household’ account and send us a message so we can help further. Thank you!